FAQ

Please contact us within 24 hours after the payment, we can cancel your order and issue a full refund. -If it is after 24hours~47hours, the order could not be canceled without being charged a handling fee/processing fee. Generally speaking, we will charge 20%~30% of the order value as the processing fee. -If it is after 48hours, we are sorry to say we can not cancel the order. Please do a double check before and after you place the order;)

 Standard and Express delivery services are available for most of the countries that we ship to. Once you’ve selected your shipping country, you’ll be able to see the available shipping methods. 2. You’ll receive a shipping confirmation email from the warehouse with a tracking link for your package once it is shipped so that you can follow its journey.

If you are Dogcatclothes  member, you may view the status of your order by logging into your account and clicking on Orders. 2. Click on Order Status on the top right of the page. Please make sure to have your order number and email address. 3. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up to date order status. If you cannot receive an email from us, please check your spam filter. 4. Please allow 24 to 48 hours for your order status to change.

Yes, you can change your shipping details before the order is shipped by contacting our customer service at [email protected]. But once the order is shipped, no modification can be made to your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.

Placing an order at dogcatclothes.com is easy, all you have to do is browse, add and checkout. Browse dogcatclothes.com by using the search bar, main menu, or homepage. We like to use plenty of pictures to give you the best idea of how each product looks and we also provide you with suggestions based on what you’ve browsed. Add the item to your bag by selecting a size, choose how many you want and then click the “add to cart” button. The item will be added to your cart and you can continue to shop. Checkout by clicking on the cart icon in the top right of the page. Here you can review your choices, add a promo code or voucher. Once you are ready to buy, simply click the “proceed to checkout” button and follow the prompts

• Step 1: Send a return request to [email protected]. Please remember to include the following details in the request, for faster processing: a. Order Number b. Name(s) of the Item(s) you want to return. c. Reason for wanting to return the items(Size/Quality/Other Reasons…) d. Photos of the items to be returned, for reference *For returns because of issues with the fit/size of the item(s), kindly send us photos with the measurement visible from the item and the one on our Mommbaby tag. *For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).
• Step 2: Our Customer Service Representatives will give a response to your request within 24 hours. Depending on the cause of the return, they will provide you with Better Options or with a RAN (return authorization number). 
• Step 3: Upon receiving the RAN email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email).
• Step 4: After shipping the package, request the “Tracking Number” of the shipment from your Local Post Office. Remember to inform our Customer Service Representative, through email, that you’ve shipped the package and provide them with the “Tracking Number”. Step 5: Once our Warehouse receives the package, we will process a refund for the items within 2 business days.

• 1. If you are a dogcatclothes member, you may track your order by logging into your account and clicking on Orders.
• 2. Click on Order Status on the top right of the page. Make sure to have your tracking number.
• 3. Once the package is shipped, you will get a shipping confirmation email, in which you can both click on the Tracking Number or “Track Your Package” button to track your package. If you did not receive any shipment emails, please check your spam filter.

Or you can visit this page: Tracking your order

We offer Both Standard and Express Delivery in most countries. Shipping costs are calculated automatically at the checkout page when both the destination and shipping methods are selected. The logistics company charges according to the weight of the package, if it is less than 0.5kg, it will be charged according to 0.5kg.

Our company is a startup, and we’re trying to look for the best products for worldwide pet, so it may take a little bit longer for us to prepare for your orders. But we assure you that we keep looking into ways to improve the speed of processing and shipping, and we would appreciate your understanding and patience. It is our guarantee that if any part of your order hasn’t shipped within 60 days, the refund will be available by contacting us at [email protected]