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What if my order status hasn’t changed to “shipped” for long?

Our company is a startup, and we’re trying to look for the best products for worldwide pet, so it may take a little bit longer for us to prepare for your orders. But we assure you that we keep looking into ways to improve the speed of processing and shipping, and we would appreciate your understanding and patience. It is our guarantee that if any part of your order hasn’t shipped within 60 days, the refund will be available by contacting us at [email protected]