Step 1: Send a return request to [email protected] Please remember to include the following details in the request, for faster processing:
a. Order Number
b. Name(s) of the Item(s) you want to return.
c. Reason for wanting to return the items(Size/Quality/Other Reasons…)
d. Photos of the items to be returned, for reference
*For returns because of issues with the fit/size of the item(s), kindly send us photos with the measurement visible from the item and the one on our Mommbaby tag.
*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).
Step 2: Our Customer Service Representatives will give a response to your request within 24 hours.
Depending on the cause of the return, they will provide you with Better Options or with a RAN (return authorization number).
Step 3: Upon receiving the RAN email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email).
Step 4: After shipping the package, request the “Tracking Number” of the shipment from your Local Post Office. Remember to inform our Customer Service Representative, through email, that you’ve shipped the package and provide them with the “Tracking Number”.
Step 5: Once our Warehouse receives the package, we will process a refund for the items within 2 business days.